TROUBLESHOOTING

If you do not receive an email, here are some things to check:

1. Check your spam folder. The email is sent with a PDF attachment and could be considered spam by many email filters.
2. Make sure your email account is configured to receive emails from noreply@isea.org. It may be a good idea to add noreply@isea.org to your address book to ensure it is received.
3. Verify that the email address you entered into the form is current. If the email address in our system is no longer current, contact ([hlPDAAdminEmail1] ) to have it updated.
4. Verify that a processing time of 2 weeks has passed since course completion. Information submitted for a transcript request is only recognized once course information is processed and in the system.
5. If you haven’t ever taken a class through ISEA before, and a grade has not been submitted by the instructor yet for a course you recently completed, you will receive a message telling you “No match was found for the Folder/Email Address combination that you entered. Please enter a valid combination to receive a transcript.” As soon as a grade is received from the instructor, you will be recognized by our system.

If you have any other trouble using the above form, please contact at [hlPDAAdminEmail2] .