TROUBLESHOOTING
If you do not receive an email, here are some things to check:
- Check your spam folder. The email is sent with a PDF attachment and could be considered spam by many email filters.
- Make sure your email account is configured to receive emails from noreply@isea.org. It may be a good idea to add noreply@isea.org to your address book to ensure it is received.
- Verify that the email address you entered into the form is current. If the email address in our system is no longer current, contact
([hlPDAAdminEmail1]
) to have it updated.
- Verify that a processing time of 2 weeks has passed since course completion. Information submitted for a transcript request is only recognized once course information is processed and in the system.
- If you haven’t ever taken a class through ISEA before, and a grade has not been submitted by the instructor yet for a course you recently completed, you will receive a message telling you “No match was found for the Folder/Email Address combination that you entered. Please enter a valid combination to receive a transcript.” As soon as a grade is received from the instructor, you will be recognized by our system.
If you have any other trouble using the above form, please contact
at
[hlPDAAdminEmail2]
.
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